Hyperscale Data Centers: Thoughts On Support and Service?
Posted by Marc Cram on September 19, 2017
Your hyperscale data center operates on a lean budget. You want to install your hardware and be done with it until you decommission it for the next efficiency-driven replacement cycle. But real world hardware does fail, and when it does, you want your suppliers to be both knowledgeable and responsive. They need to be able to troubleshoot remotely or on site, and get you answers and replacement product quickly so that your application can be restored.
I’m interested in knowing your thoughts:
- In your opinion, who offers the best technical support for PDUs?
- What is “state of the art” when it comes to service?
- How could we do a better job for you?