Server Technology understands that there are often questions when installing and/or using a new product.
NEW Extended Hours!
To better serve our customers, we have extended Technical Support service hours!!
FREE Technical Support is provided:
Monday through Friday, 6:00am- 7:00pm (PST/PDT)
Server Technology may be contacted by:
Please be prepared to provide the following information:
- Company Name
- Contact Name, Phone Number and Email Address
- Model and Serial Number
- Version of firmware
- Full description of the problem
Return Merchandise Authorization Process
- Server Technology will work to diagnose and resolve the problem remotely if possible. If the problem cannot be resolved remotely, an RMA # (Return Merchandise Authorization Number) will then be issued for the return or repair of the equipment in question. RMAs are valid for 30 Days only.
- Shipping charges for the return of the equipment to Server Technology shall be the responsibility of the customer. For warranty repairs, Server Technology assumes shipping charges back to the customer but for non-warranty repairs, the shipping charges shall be billed.
- The RMA # must be placed conspicuously on all shipping documentation, associated correspondence and the shipping container.
- Equipment must be returned in proper / original packaging to protect the equipment in transit. The customer shall be financially responsible for any damage or destruction of the equipment due to improper packaging.
- Equipment shall typically be turned around within 48 -72 hours of receipt at Server Technology. Equipment under warranty shall be repaired at no cost.
- Equipment NOT under warranty shall be repaired at the standard rate plus parts. Upon diagnosis of the equipment, the customer shall be notified of estimated charges prior to repair. For non-warranty repairs, return of the equipment will be expedited with the inclusion of a Purchase Order or credit card number for incurred charges.
Conditions/policies described are subject to change at the discretion of Server Technology.
Current conditions/policies are always available by contacting our Technical Support staff.