Support

Experience Server Technology's FREE SMARTER Technical Support -- Welcome to the Server Technology Customer Support Services site. Our support engineers are available to provide you the support needed for all our products and services. If you need technical assistance please feel free to reach us via our toll free hotline or through our online agent.

At Server Technology, comprehensive product support starts from the day you purchase your Sentry products. All power distribution units are shipped with a standard two-year warranty. Extended warranty support and service plans are also available for purchase; please contact your sales consultant for information and ordering.

The technical support staff is available during normal working hours and backed up by professional after-hours service to ensure your requests are handled quickly.

A defined escalation process including platform engineers ensures fast resolution when your issue cannot be resolved on an initial call. For issues that may go beyond the escalation process, a customer advocacy team is deployed to assist you with a resolution. This team includes executive level sponsorship.

Our service engineers are continuously factory trained to meet your individual needs and solve problems. They have experience in both domestic and international Data Center support with the on-site Data Center experience that you expect.

Hardware and Software Technical Support Services

For all new support requests, please fill out our ONLINE SUPPORT REQUEST   

Please be prepared to provide the following information:

• Company Name
• Contact Name, Phone Number and Email Address
• Model and Serial Number 
• Version of firmware 
• Full description of the problem

Return Merchandise Authorization Process